Frequently Asked Questions (FAQ)

What's the proper way to burn the candle?

Each time you want to burn your candle, start by trimming the wick to between 1/8 and 1/4 inches long. Once your candle's lit, don't blow it out until the top layer of wax has melted all the way across. This might take several hours.

 

Do your best to keep your burning candle away from fans, air conditioners, open windows, or areas where people walk back and forth a lot. Moving air can disturb the flame, leading black marks on the glass. 

  • Don’t leave unattended

  • Don’t play with the wax or try to move the wax around the jar. This will make the wax uneven and promote uneven burning.

  • Don’t burn for more than 4 hours. Your wick can “mushroom” and create a large and unstable flame.

  • Don’t burn in a small unventilated room.
  • Don’t fall asleep with your candle burning.
     

Why trim do I have to trim the wick?

Trimmed wicks will give you a cleaner, brighter burn and prevents smoke stains

What are the candles made of?

Each candle is handpoured with 100% soy wax

Why soy wax?

soy was is nontoxic, lasts longer, is kosher, and natural

What is a phthlate?

It is a harmful chemical that can cause organ damage

What do I do if my candle does not look right?
Soy expands and contracts and cools at different temperatures throughout the candle. This may cause a rough looking surface or tiny cracks. 

What is the return policy?

Although we strive for your satisfaction every time, we will review each case to determine the next step. Just email ascentedworld@gmail.com

4705887240

Atlanta, GA, USA

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